1. From 01/07/2025 Aqua Artist swim school run perpetual program throughout the year except public holidays and Christmas/New Year close down. This means your booking will not end until you notify us in writing of cancellation.
2. Payments are debited on the 25th of every month by Direct Debit from a nominated bank account, credit or debit card, covering the following month’s lessons.
3. The amount debited may change from month-to-month based on how many lessons you have in the payment period (typically 4 or 5 lessons).
4. In the event of a failed direct debit payment due to reasons beyond our control, such as insufficient funds, declined, expired credit card details or invalid payment information, the payment provider will implement a dishonoured payment fee of $9.9
5. Please be assured that in the event of a failed payment, we will notify you promptly before we apply a second debit. If payment is not made, this could result in your lessons being cancelled effective immediately. Aqua Artist may engage a debt collection service to recover monies if debt remains outstanding.
6. Your time and space are secured until you move up a level.
7. We offer course suspension to hold your class spot, available once every three months. Each suspension can be up to two weeks and must be requested before the 24th of the previous month. A $10/week suspension fee will be added to your next month’s direct debit fee.8. Holiday programmes are separate from perpetual bookings and require full payment upon making your booking. Please refer to the holiday programme Terms and Conditions
以下中文翻译仅作参考：
1. 课程安排：自 2025 年 7 月 1 日起，Aqua Artist 游泳学校将开设每月连续课程（Perpetual Program），全年开课（公共假期及圣诞/新年歇业期除外）。此课程安排意味着，除非您书面通知我方取消，否则您的课程名额将一直有效。
2. 费用扣款：每月 25 日，Aqua Artist将通过直接扣款方式，从您指定的银行账户、信用卡或借记卡中扣取下个月的课程费用。
3. 扣款金额：每月扣款金额可能因该扣款周期内所含课程节数（通常为 4 或 5 节）不同而有所浮动。
4. 扣款失败及手续费：若因非我方可控原因（如账户余额不足、扣款被拒、信用卡信息过期或支付信息无效）导致直接扣款失败，支付服务商将收取 $9.90 的失败手续费。
5. 扣款失败处理：若发生扣款失败，Aqua Artist将在尝试第二次扣款前及时通知您。若费用仍未成功支付，您的课程可能被立即取消。如欠款持续未付，Aqua Artist 可能委托债务催收机构追偿欠款。
6. 学位保证：在您升级课程级别之前，您的上课时段与学位将得到保留。
7. 课程暂停：为保留您的学位，您可申请课程暂停。此服务每三个月限用一次。每次暂停最长两周，且须于上月 24 日前提出申请。暂停期间，每周将收取 $10 的学位保留费，该费用将计入您下月的直接扣款金额。
8. 假期课程：假期课程独立于每月连续课程（Perpetual Program），报名时需全额缴付费用。相关条款请参阅假期课程专属《条款与细则》。
1. To request cancellation of lessons you must notify us in writing via email before the 24th of the month to avoid further charge in the coming pay period. Aqua Artist will confirm your cancellation has been processed via email confirmation, if you do not receive a confirmation email, please contact our customer service team by call or in person.
2. Once payment has been made and you then decide to withdraw your child from swimming lessons there will be no refund or credit for the payment made. If you withdraw part-way through the month, you will still be charged for the full month.
以下中文翻译仅作参考：
课程取消申请
1. 如需取消课程，您必须于当月24日前通过电子邮件向 Aqua Artist 发出书面通知，以避免在下一个付费周期产生费用。
Aqua Artist 将通过电子邮件向您发送取消确认函。如您未收到确认邮件，请致电或亲临联系我们的客服团队。1. To qualify for a makeup token, customers must report the absence via the Aqua Artist App or call us at least 1 hour prior to the scheduled lesson.
2. Tokens will be issued on the day the absence is reported and expire 60 days from issuance.
3. Makeup lessons are subject to availability (slots are not guaranteed) and may be booked up to 7 days in advance.
4. Students must maintain an active booking (current enrollment) to use tokens.
5. Once a makeup lesson is scheduled, any changes or cancellations will result in forfeiture of the token.
6. No-shows in a scheduled makeup lesson will result in token forfeiture.
7. Makeup lessons cannot be transferred to other students or families, and are not redeemable for refunds, credits, or alternative compensation.
以下中文翻译仅作参考
Aqua Artist 游泳学校补课条款
1. 申请资格：学员须在预定课程开始前至少 1 小时，通过 Aqua Artist 应用程序或致电客服通知缺席，方可获得补课券。
2. 有效期：补课券将于通知缺席当日发放，并自发放日起 60 天后失效。
3. 预约限制：补课名额视空缺情况而定（不保证有位）。补课课程最多可提前 7 天预约。
4. 使用条件：学员须保持当前课程有效（即处于正常注册状态），方可使用补课券。
5. 改期与取消：补课课程一经预约成功，任何改期或取消操作将导致该补课券作废。
6. 缺席处理：若学员在已预约的补课课程中未出席（No-show），该补课券将作废。
7. 使用限制：补课券不可转让给其他学员或家庭，且不可兑换现金退款、费用抵扣或其他形式的补偿。
2. Aqua Artist makes every attempt to maintain the consistency of instructors. However, it is not always possible and the best available substitute will be made at the manager's discretion.
3. Children under 11 must be supervised by an supervisor over 16 at all times while entering the facility.
4. Parents or guardians will need to supervise their children during the lesson and give help when the instructor requires it.
5. Aqua Artist swim school reserves the right to remove any students they believe behaving in a dangerous or disruptive manner in any level class. This is up to the discretion of the instructors, poolside supervisor and management.
6. CCTV is in place around Aqua Artist facility to monitor the safety of our swim school, teachers and participants. We may take photos for marketing purposes. Please speak to our reception if you do not give consent for your child to be photographed.
7. We will not take responsibility for your belongings. Please take care of your belongings at all times.
8. Aqua Artist swim school will not take any responsibility for the students while leaving the class for toilet or other reasons during the class.
9. Parents/guardians are responsible to ensuring that their child/children are physically and mentally fit for the lesson.
10. It is the parents/guardians' responsibility to ensure their child/children have been taken care of immediately after their lesson is finished.以下中文翻译仅作参考，条款以英文版本为准：
1. Holiday programmes are separate to perpetual bookings and require full payment upon making your booking.
2. We will not issue any make-up class if any absence occurs during the Holiday Programme.
3. If cancellation is made 7 days or more before the class starts, 100% of the programme fee will be credited.
4. If cancellation is made within 7 days but more than 3 days before the class starts, 80% of the programme fee will be credited, and 20% will be charged as a cancellation fee.
6. If cancellation is made after the class has started, no credit will be given unless a valid doctor’s certificate is provided.
7. If cancellation is made after the class has started and supported by a doctor’s certificate, 50% of the remaining classes’ fee will be credited.
8. Holiday Programme is non-refundable, please confirm your class date and time before you pay the invoice.
10. If the classes have been cancelled due to the pandemic lockdown or by any force majeure, full credit will be issued which is valid for 12 months.
11. Aqua Artist Swim School reserves the right of final interpretation.
1. 课程独立性：假期课程与每月连续课程相互独立，报名时需全额支付费用。
2. 补课限制：假期课程期间请假，不提供任何补课安排。
3. 提前取消（≥7天）：开课前 7 天及以上取消，退还 100% 课程费用至Credit。
4. 提前取消（3-6天）：开课前 3 至 6 天取消：退还 80% 课程费用至Credit, 收取 20% 作为取消费
5. 临近取消（≤3天）：开课前 3 天内取消：退还 70% 课程费用至账户余额, 收取 30% 作为取消费
6. 开课后取消（无证明）：课程开始后取消且无法提供正规医疗证明者，不予任何费用退还或抵扣。
7. 开课后取消（有证明）：课程开始后取消并提供正规医疗证明者，按剩余未上课时费用的 50% 退还至账户余额。
8. 退费原则：假期课程费用不可退费，请于支付前确认课程日期与时间。
9. 师资说明：假期课程可能无法保证由同一位教练全程授课。
10. 不可抗力取消：如因疫情封控或其他不可抗力导致课程取消，将退还 100% 费用至Credit（有效期 12 个月）。
最终解释权：Aqua Artist 游泳学校保留对本条款的最终解释权。
