1. Aqua Artist reserves the right to cancel or change lessons and instructors or move students if the need arises.
2. Aqua Artist makes every attempt to maintain the consistency of instructors. However, it is not always possible and the best available substitute will be made at the manager's discretion.
3. Timetable is subject to change from one term to the next. Due to unforeseen circumstances, the timetable may also change during the term.
4. Children under 11 must be supervised by an supervisor over 16 at all times while entering the facility.
5. Parents or guardians will need to supervise their children during the lesson and give help when the instructor requires it.
6. Aqua Artist swim school reserves the right to remove any students they believe behaving in a dangerous or disruptive manner in any level class. This is up to the discretion of the instructors, poolside supervisor and management.
7. CCTV is in place around Aqua Artist facility to monitor the safety of our swim school, teachers and participants. We may take photos for marketing purposes. Please speak to our reception if you do not give consent for your child to be photographed.
8. We will not take responsibility for your belongings. Please take care of your belongings at all times.
9. Aqua Artist swim school will not take any responsibility for the students while leaving the class for toilet or other reasons during the class.
10. Parents/guardians are responsible to ensuring that their child/children are physically and mentally fit for the lesson.
11. It is the parents/guardians' responsibility to ensure their child/children have been taken care of immediately after their lesson is finished.
以下中文翻译仅作参考：
1. Aqua Artist 保留取消或调整课程、变更教练或调整学员的权利，以适应实际需求。
2. Aqua Artist 会尽力保持教练的稳定性，但在特殊情况下，管理层有权安排最佳的替代教练。
3. 课程时间表可能会在不同学期有所调整，且在有些情况下，课程时间表可能会在学期内发生变动。
4. 11 岁以下的儿童进入场馆时，必须始终由 16 岁以上的监护人陪同和监督。
5. 家长或监护人需在课程期间监督孩子，并在教练需要时提供协助。
6. Aqua Artist 游泳学校有权移除任何在课堂上表现出危险或干扰行为的学员，由教练、场边监督员及管理层裁定。
7. Aqua Artist 场馆内设有 CCTV 监控，以确保游泳学校、教练和学员的安全。我们可能会拍摄照片用于市场推广，如不同意您的孩子被拍摄，请告知前台。
8. 个人物品请自行保管，Aqua Artist 不对遗失或损坏的物品承担责任。
9. 学员在课程期间因上厕所或其他原因离开课堂期间，Aqua Artist 游泳学校不承担任何责任。
10. 家长或监护人需确保孩子的身体和心理状况适合上课。
11. 课程结束后，家长或监护人需立即照顾并接管孩子的安全与管理。
2. If you need to cancel your lessons due to illness or any physical condition with a doctor’s certificate, the cancellation will take effect 7 days after we are notified, allowing for a buffering period to cancel previously confirmed lessons.
3. We will issue credit into your swimming school account valid for 12 months for the remaining classes after notice period.
4. We can prorate the price if we are informed that you need to finish the term early than the normal scheduled term when we enrol your kids. If you finish early more than 2 weeks of the scheduled term, you will lose your priority when enrolling into the following term.
5. Any refunds will occur with a $20 admin fee.
以下中文翻译仅作参考
1， 如果您希望取消所有剩余课程，请至少提前14天通知我们。
2， 如果您因疾病或其他需要医生证明的身体状况需要取消课程，我们将在收到通知的7天后取消课程。这个是为了取消原本已确认的课程而提供的缓冲期。
3， 在通知期后，我们会将剩余课程的费用以信用积分的形式记入您的游泳学校账户，该信用积分有效期为12个月。
4， 如果在为您的孩子报名时提前告知我们您需要提前结束课程，我们可以按比例调整价格；但如果提前结束的时间超过正常课程结束时间的2周以上，您在下个学期的报名优先权将被取消。
5， 任何退款均需扣除20刀的手续费。
1. We offer 2 make-up token per participant, per term.
2. We cannot guarantee the availability of make-up lessons. They will only be provided if there are spaces available in the appropriate class.
3. If Aqua Artist Swim School cancelled your swimming lesson due to unpredictable reasons, an extra make-up token will be provided.
4. To qualify for the make-up, you must notify us through our customer app at least 2 hours before your scheduled lesson.
5. To book a make-up lesson, you can book through our customer app with no extra admin cost. If you need help in using our app, you can always seek our reception or customer support team for help.
6. If you choose to book a make-up lesson through the reception or the customer support team, a $5 admin fee will apply.
7. You can book make up lesson only if you are an Make-up lesson can only be booked 7 days in advance.
8. Make-up token will only be issued during the school term program. Make-up token will not be issued in the holiday program and cannot redeem as a credit.
9. If you start late or withdraw early from your lesson for any reason, you will not receive a make-up token.
10. Make-up token will be expired 8 weeks after the date issued.
11. Once a make-up is scheduled it cannot be changed. Make-ups will be forfeited if not attended or cancelled.
12. Make-up lessons are only available for actively enrolled students within the current term. If you choose to end your term early, you will no longer be eligible to book makeup lessons.
以下中文翻译仅作参考，条款以英文版本为准：
1. 每位学员每学期可获得2个补课券。
2. 我们不能保证补课的位置和时间一定会满足您的需求，只有在合适的等级课程有空位时，才能够安排提供补课。
3. 如果Aqua Artist Swim School因不可预见的原因取消了您的课程，我们将额外提供一个补课券。
4. 如需获得补课资格，您必须在预定课程开始前至少2小时通过我们的学校APP通知我们。
5. 您可以通过我们的学校APP预订补课，无需额外的手续费；如果您选择通过前台或客户支持团队预订补课，将收取$5的管理费。
6. 如果您在使用APP预定补课时需要帮助，请随时联系前台或客户支持团队。
7. 补课课程只能提前7天预订。
8. 补课券仅在学期课程中发放；在假期课程中不会发放，且补课券不能兑换为信用积分。
9. 如果您因任何原因迟到或提前退课，将不会获得补课券。
10. 补课券自发放之日起8周后失效。
11. 一旦补课安排确定，即不可更改；未参加或取消的补课将视为放弃。
12. 补课资格仅限当前学期在学学员，使用时须有正常课程正在进行。如提前结束当前学期课程，学员将无法预约补课。
• Aqua Artist will issue an invoice once the class has been confirmed. Please pay before the due date to secure the class slot.
• If we receive a cancellation notice within 7 days before the class commencement date, 20% of the programme fee will be charged. We will transfer the rest 80% into credit.
• If we receive a cancellation notice within 3 days before the class commencement date, 30% of the programme fee will be charged. We will transfer the rest of 70% into credit.
• If we receive a cancellation notice after the class commencement date, We will charge 100% of the programme fee unless the student is ill or injured with a doctor's certificate.
• If we receive a cancellation notice after the class commencement date along with the doctor's certificate, We are able to transfer 50% of the rest class's fee into credit.
•We will not issue any make-up class if any absence occurs during the Holiday Programme.
•If the classes have been cancelled due to the pandemic lockdown or by any force majeure, full credit will be issued which is valid for 12 months.
•Aqua Artist Swim School reserves the right of final interpretation.
•Aqua Artist鲸鱼岛游泳学校保留最终解释权