1. Aqua Artist swim school run perpetual program throughout the year except public holidays and Christmas/New Year close down. This means your booking will not end until you notify us in writing of cancellation.
2. Payments are debited on the 26th of every month by Direct Debit from a nominated bank account, credit or debit card, covering the following month’s lessons.
3. The amount debited may change from month-to-month based on how many lessons you have in the payment period (typically 4 or 5 lessons).
4. In the event of a failed direct debit payment due to reasons beyond our control, such as insufficient funds, declined, expired credit card details or invalid payment information, the payment provider will implement a dishonoured payment fee of $9.9
5. Please be assured that in the event of a failed payment, we will notify you promptly before we apply a second debit. If payment is not made, this could result in your lessons being cancelled effective immediately. Aqua Artist may engage a debt collection service to recover monies if debt remains outstanding.
6. Your time and space are secured until you move up a level.
7. We offer course suspension to hold your class spot, available once every three months. Each suspension can be up to two weeks and must be requested before the 24th of the previous month. A $10/week suspension fee will be added to your next month’s direct debit fee.
8. Holiday programmes are separate from perpetual bookings and require full payment upon making your booking. Please refer to the holiday programme Terms and Conditions
1. To request cancellation of lessons you must notify us in writing via email before the 24th of the month to avoid further charge in the coming pay period. Aqua Artist will confirm your cancellation has been processed via email confirmation, if you do not receive a confirmation email, please contact our customer service team by call or in person.
2. Once payment has been made and you then decide to withdraw your child from swimming lessons there will be no refund or credit for the payment made. If you withdraw part-way through the month, you will still be charged for the full month.
1. To qualify for a makeup token, customers must report the absence via the Aqua Artist App or call us at least 1 hour prior to the scheduled lesson.
2. Tokens will be issued on the day the absence is reported and expire 60 days from issuance.
3. Makeup lessons are subject to availability (slots are not guaranteed) and may be booked up to 7 days in advance.
4. Students are required to maintain an active booking (current enrollment) in order to redeem or utilize any tokens. This requirement applies to all tokens, including those issued for missed classes, as part of promotional offers, or provided in the form of gift vouchers.
5. Once a makeup lesson is scheduled, any changes or cancellations will result in forfeiture of the token.
6. No-shows in a scheduled makeup lesson will result in token forfeiture.
7. Makeup lessons cannot be transferred to other students or families, and are not redeemable for refunds, credits, or alternative compensation.
8. All make up lessons must be booked by the customer via Aqua Artist App. A $5 administration fee will apply if a make up is arranged through our admin team. If you are unsure how to use the app, please feel free to contact us — we are more than happy to assist you.
2. Aqua Artist makes every attempt to maintain the consistency of instructors. However, it is not always possible and the best available substitute will be made at the manager's discretion.
3. Children under 11 must be supervised by an supervisor over 16 at all times while entering the facility.
4. Parents or guardians will need to supervise their children during the lesson and give help when the instructor requires it.
5. Aqua Artist swim school reserves the right to remove any students they believe behaving in a dangerous or disruptive manner in any level class. This is up to the discretion of the instructors, poolside supervisor and management.
6. CCTV is in place around Aqua Artist facility to monitor the safety of our swim school, teachers and participants. We may take photos for marketing purposes. Please speak to our reception if you do not give consent for your child to be photographed.
7. We will not take responsibility for your belongings. Please take care of your belongings at all times.
8. Aqua Artist swim school will not take any responsibility for the students while leaving the class for toilet or other reasons during the class.
9. Parents/guardians are responsible to ensuring that their child/children are physically and mentally fit for the lesson.
10. It is the parents/guardians' responsibility to ensure their child/children have been taken care of immediately after their lesson is finished.· 7+ days before start: 100% of the programme fee credited.
· 3–6 days before start: 80% credited; 20% cancellation fee.
· Within 3 days before start: 70% credited; 30% cancellation fee.
· After the programme has started: No credit unless a valid doctor’s certificate is provided.
· With a valid doctor’s certificate: 50% of the fee for the remaining classes will be credited.