2. Aqua Artist makes every attempt to maintain the consistency of instructors. However, it is not always possible and the best available substitute will be made at the manager's discretion.
3. Timetable is subject to change from one term to the next. Due to unforeseen circumstances, the timetable may also change during the term.
4. Children under 11 must be supervised by an supervisor over 16 at all times while entering the facility.
5. Parents or guardians will need to supervise their children during the lesson and give help when the instructor requires it.
6. Aqua Artist swim school reserves the right to remove any students they believe behaving in a dangerous or disruptive manner in any level class. This is up to the discretion of the instructors, poolside supervisor and management.
7. CCTV is in place around Aqua Artist facility to monitor the safety of our swim school, teachers and participants. We may take photos for marketing purposes. Please speak to our reception if you do not give consent for your child to be photographed.
8. We will not take responsibility for your belongings. Please take care of your belongings at all times.
9. Aqua Artist swim school will not take any responsibility for the students while leaving the class for toilet or other reasons during the class.
10. Parents/guardians are responsible to ensuring that their child/children are physically and mentally fit for the lesson.
11. It is the parents/guardians' responsibility to ensure their child/children have been taken care of immediately after their lesson is finished.2. If you need to cancel your lessons due to illness or any physical condition with a doctor’s certificate, the cancellation will take effect 7 days after we are notified, allowing for a buffering period to cancel previously confirmed lessons.
3. We will issue credit into your swimming school account valid for 12 months for the remaining classes after notice period.
4. We can prorate the price if we are informed that you need to finish the term early than the normal scheduled term when we enrol your kids. If you finish early more than 2 weeks of the scheduled term, you will lose your priority when enrolling into the following term.
5. Any refunds will occur with a $20 admin fee
1. We offer 2 make-up token per participant, per term.
2. We cannot guarantee the availability of make-up lessons. They will only be provided if there are spaces available in the appropriate class.
3. If Aqua Artist Swim School cancelled your swimming lesson due to unpredictable reasons, an extra make-up token will be provided.
4. To qualify for the make-up, you must notify us through our customer app at least 2 hours before your scheduled lesson.
5. To book a make-up lesson, you can book through our customer app with no extra admin cost. If you need help in using our app, you can always seek our reception or customer support team for help.
6. If you choose to book a make-up lesson through the reception or the customer support team, a $5 admin fee will apply.
7. You can book make up lesson only if you are an Make-up lesson can only be booked 7 days in advance.
8. Make-up token will only be issued during the school term program. Make-up token will not be issued in the holiday program and cannot redeem as a credit.
9. If you start late or withdraw early from your lesson for any reason, you will not receive a make-up token.
10. Make-up token will be expired 8 weeks after the date issued.
11. Once a make-up is scheduled it cannot be changed. Make-ups will be forfeited if not attended or cancelled.
12. Make-up lessons are only available for actively enrolled students within the current term. If you choose to end your term early, you will no longer be eligible to book makeup lessons.
Holiday Programme Booking Terms
• Aqua Artist will issue an invoice once the class has been confirmed. Please pay before the due date to secure the class slot.
• If we receive a cancellation notice within 7 days before the class commencement date, 20% of the programme fee will be charged. We will transfer the rest 80% into credit.
• If we receive a cancellation notice within 3 days before the class commencement date, 30% of the programme fee will be charged. We will transfer the rest of 70% into credit.
• If we receive a cancellation notice after the class commencement date, We will charge 100% of the programme fee unless the student is ill or injured with a doctor's certificate.
• If we receive a cancellation notice after the class commencement date along with the doctor's certificate, We are able to transfer 50% of the rest class's fee into credit.
• Aqua Artist does not offer any refund. Please confirm your class date and time before you pay the invoice.
•We will not issue any make-up class if any absence occurs during the Holiday Programme.
•If the classes have been cancelled due to the pandemic lockdown or by any force majeure, full credit will be issued which is valid for 12 months.
•These terms and conditions also apply for the confirmed case of Covid-19, and any close contactor.
•Aqua Artist Swim School reserves the right of final interpretation.